Frequently Asked Questions
TUITION AND FEES
How do I determine my tuition and fees for each term/semester?
You will find the schedule of tuition and fees on The Chicago School’s website under the Costs & Financial Aid
section. Based on your enrollment status and the courses in which you
are registered, you can calculate your tuition and fees. Please note
that tuition rates for each academic year (Fall through Summer) are set
during the summer and communicated to the community by the Vice
President of Finance. Any changes are typically applied each fall
is charged per credit hour and billed each term, along with mandatory
student fees. Please consider the number of credit hours you will be
taking when applying for financial aid in order to determine how much
aid you will need and whether any out-of-pocket expenses will be
Student billing is generated online. You can view your account details in ePortal
by clicking the Account Information link in the My Finances menu. You
may also contact our office to speak with an advisor about your account.
How do I know if I have a balance on my account?
How do I make a payment?
Payments may be made online using a credit card or debit card. Login to ePortal and view the My Finances menu through the Make Payment Online link.
the instructions on the screen and click “Pay” then “Confirm Payment.”
Your card will not be charged until after you have clicked “Confirm
Payment.” To verify your payment has posted, please review your Account
Details. Your balance will be updated immediately and a line will be
added to your ledger indicating a payment was submitted online.
To pay by check, make it payable to The Chicago School and mail it to:
TCS Education System
Attn: Student Accounts Department
350 N. Orleans Street, Suite 1050
Chicago, IL 60654
When are tuition payments due?
Student balances must be resolved by Friday of the first week
of the term. If you are not receiving sufficient financial aid or if
you cannot pay your balance in full by the end of first week, you have
the option of setting up a monthly payment plan in order for your
account to be considered in good standing. All payment plans must be set
up no later than the end of the first week of each term. You can
request an in-term payment plan by emailing email@example.com or by calling 800•684•2890 ext. 2.
with overdue balances are subject to a billing hold, which will prevent
the student from modifying their schedule or receiving a transcript
until the balance is resolved and the account is in good standing. Late
fees on overdue balances are assessed monthly.
plans break your balance into monthly installments with the first
payment due the Friday of the first week of the term and the last
payment due no later than the last week of the term. There is no set-up
fee or interest applied to this plan. A billing hold and late fee will
be applied to all accounts not paid within 5 days of their scheduled
How does a payment plan work?
I have two holds – a transcript hold and a registration hold. What does this mean?
means a billing hold has been placed on your account, due to an unpaid
balance. Please review your Account Details and submit payment in full
or establish a payment plan. Holds will be removed within 1-2 business
days of receipt of payment.
I receive financial aid and know that I am due a refund. When will the refund be issued to me?
Refunds are available within 14 days
after The Chicago School has received your funding from the Department
of Education. Financial aid is disbursed after the Add/Drop period.
Funds will first be applied toward your balance and a credit will appear
on your ledger in the amount that is to be refunded (credits will
appear in parentheses). Per school policy, a refund will be issued to
the bank account you indicated on your Direct Deposit Authorization form
within 14 days after the credit has been applied to your ledger. If you
have elected to receive your refund via paper check, a check will be
issued within 14 days after funds have posted to your account.
Please monitor your student account through MyChicagoSchool for
the most up-to-date information. This process cannot be expedited for
individual students, so please refrain from contacting the Student
Accounts office to inquire
How will my refund be issued to me?
you elect to receive your refund via direct deposit into your bank
account, then you will need to fill out the Direct Deposit Authorization
form, which can be found on the Student Accounts eGo
page. If we do not have a direct deposit form on file for you then a
paper check will be issued. The check will be mailed to you immediately
and should arrive within 1-2 weeks. You may complete a Direct Deposit
Authorization form at any time to receive future refunds via direct
How much is my refund?
determine your refund amount, subtract your account balance from your
scheduled financial aid for the term in question. Please verify your
account balance is accurate. Courses added or dropped after the open
schedule modification period may not yet be reflected in your account
details when financial aid arrives.
What does a stipend mean on my student account on ePortal?
An ACH Stipend means your refund will be direct deposited to your bank account within one to three (1 to 3) business days.
A stipend associated with a check number means the refund will be issued via check.
What if I add or drop a class?
will be assessed the appropriate fees associated with each add or drop.
If changes to your schedule are processed after your financial aid
refund has been scheduled, you are responsible for any additional
tuition or fees. Carrying an outstanding balance on your account as a
result of adding or dropping a course may prevent you from obtaining
transcripts or registering for future courses.
Refunds for dropped courses are issued on a tiered basis as explained in the Student Handbook. Please note that changes in your enrollment status may result in changes to your financial aid. Please review the Student Handbook for more information.
My refund seems to be smaller this semester than last. Why is this?
If this is
your first year, you most likely had your $500 tuition deposit credited
to your account in your first term/semester. Also, you may be
registered for more hours this term/semester than previous sessions,
have experienced an increase in tuition and fees, or have received less
financial aid this term/semester. Review your Account Details on ePortal. You may contact Student Accounts if you have further questions.
***The information referenced in this FAQ can be found in greater detail in The Chicago School Student Handbook: http://catalog.thechicagoschool.edu/.
Use ePortal to make payments, view your account balance, submit your Direct Deposit Authorization Form and more.
How do I find out my account balance?
You can view your account balance by clicking “Account Information” under the “My Finances” menu on ePortal. Above the Account Details
section, you will see a line that says “Your balance for the selected
enrollment.” Your current balance will also be reflected on the last
page of your Account Details.
To view the most recent changes to your ledger, please go to the last page of the Account Details
tab. Charges and credits are posted in chronological order. Anything
appearing in parentheses in the “Amount” column is a credit to your
account. An amount in parentheses in the “Balance” column indicates a
refund may be due to you, provided no other charges are pending.
How do I make a payment?
“Make Payment Online” under the “My Finances” tab. Accept the payment
agreement and click “Continue.” Select a saved credit card from the
drop-down menu or click “Add a Payment Method.” Once you have selected
the credit card you want to use, enter the card verification number and
the payment amount. Click or tab out of the Payment Amount box, then
You will now see a link that says “Confirm Payment” in the lower right
corner of the screen. Click this ONCE. Clicking “Confirm Payment” twice
or refreshing the page after this is clicked could result in your card
being charged twice.
your payment has been submitted successfully, you will see a receipt
page, informing you the payment has been processed. Your balance will
also be updated to reflect the payment received.
How do I add or remove a credit card?
add a credit card, click “Add a New Credit Card” in the top right of
the “Payment Information” screen, then enter your card information and
click “Save”. You can also remove old credit cards on the “Payment
I clicked “Pay” and nothing happened. Was my payment processed?
Your payment will not be processed until after you have clicked
“Confirm Payment.” If you are manually entering the payment amount,
ePortal will need to refresh the page with the updated payment amount
before the payment can be processed. Tabbing or clicking out of the
payment box should prompt the screen to refresh.
you have seen the page refresh, try clicking “Pay” again. It should
change to “Confirm Payment.” Once you have confirmed, a message will
pop up saying not to refresh or click pay again. A final page will load
informing you that your payment has been processed. You will be able to
see your balance updated in Account Details.
Why did I receive an “Authentication Error” message?
authentication error means your payment could not be processed. The
card information may have been entered incorrectly or the card may have
been declined. Double-check the card information and your available
balance and try submitting the payment again.
financial institutions have a limit per day or per transaction on credit
card purchases so you may need to either make several smaller payments
or contact the
credit card issuer to find out if the limit can be raised. If none of
these solutions work, it is possible we are experiencing issues with the
ePortal server. Please e-mail Student Accounts with a detailed description of the issue.
I am experiencing another issue with ePortal. What should I do?
Please notify Student Accounts
of any functionality issues you encounter with the My Finances section
of ePortal. Include a screenshot and a detailed description of the
problem, including the OS and browser you are using. We will
investigate the issue and respond promptly.