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Student Accounts

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 Student Accounts Main

The Office of Student Accounts is available to assist students in understanding and meeting their financial obligations to The Chicago School of Professional Psychology. Student Accounts performs a range of functions for students including posting tuition and fees, disbursing refund and stipend checks, offering payment plan options, processing tuition and fee payments, and interacting with other offices to ensure the highest level of student satisfaction regarding any questions or concerns regarding student accounts.

The Office of Student Accounts is ethically obligated to adhere to all applicable policies and procedures mandated by federal, state, and local governments, as well as the policies set forth by the administration of The Chicago School of Professional Psychology. The mission of the office is to provide excellent service to students by providing timely and accurate information regarding account balances, tuition and fees, disbursements, and payment options.

 Hours and Contact Info

Office Hours and Contact Information

The Office of Student Accounts services all campuses of The Chicago School of Professional
Psychology. Office hours are as follows for each location:

Washington, D.C. Campus
Monday-Friday 9:00 a.m. – 8:00 p.m. CST

Chicago Campus
Monday-Friday 9:00 a.m. – 8:00 p.m. CST

Online ​Programs
Monday-Friday 9:00 a.m. – 8:00 p.m. CST

Los Angeles/Southern California Campuses
Monday-Friday 9:00 a.m. – 8:00 p.m. CST


Phone

You can call Student Accounts at (800) 684-2890 (select option 2).

Fax

You can fax Student Accounts at (312) 488-6336.

Email

You can email the Office of Student Accounts at studentaccounts@thechicagoschool.edu.

Mail

You can mail to the Office of Student Accounts at:

TCS Education System
Attn: Student Accounts Department
350 N. Orleans Street, Suite 1050
Chicago,  IL  60654


 Forms

Student Accounts Forms


Please download the following forms for your convenience. Once completed, these forms should be
returned to the Office of Student Accounts for processing:
Deferred Tuition Payment Plan Application
Direct Deposit Authorization Form


 Frequently Asked Questions

Frequently Asked Questions

TUITION AND FEES


How do I determine my tuition and fees for each term/semester?

You will find the schedule of tuition and fees on The Chicago School’s website under the Costs & Financial Aid section. Based on your enrollment status and the courses in which you are registered, you can calculate your tuition and fees. Please note that tuition rates for each academic year (Fall through Summer) are set during the summer and communicated to the community by the Vice President of Finance. Any changes are typically applied each fall term/semester. 

 

Tuition is charged per credit hour and billed each term, along with mandatory student fees.  Please consider the number of credit hours you will be taking when applying for financial aid in order to determine how much aid you will need and whether any out-of-pocket expenses will be incurred.


How do I know if I have a balance on my account?

Student billing is generated online. You can view your account details in ePortal by clicking the Account Information link in the My Finances menu. You may also contact our office to speak with an advisor about your account.


How do I make a payment?

Payments may be made online using a credit card or debit card.  Login to ePortal and view the My Finances menu through the Make Payment Online link.

 

Follow the instructions on the screen and click “Pay” then “Confirm Payment.”  Your card will not be charged until after you have clicked “Confirm Payment.” To verify your payment has posted, please review your Account Details. Your balance will be updated immediately and a line will be added to your ledger indicating a payment was submitted online.

 


To pay by check, make it payable to The Chicago School and mail it to:

TCS Education System
Attn: Student Accounts Department
350 N. Orleans Street, Suite 1050
Chicago,  IL  60654


When are tuition payments due?

Student balances must be resolved by Friday of the first week of the term. If you are not receiving sufficient financial aid or if you cannot pay your balance in full by the end of first week, you have the option of setting up a monthly payment plan in order for your account to be considered in good standing. All payment plans must be set up no later than the end of the first week of each term. You can request an in-term payment plan by emailing studentaccounts@thechicagoschool.edu or by calling 800•684•2890 ext. 2. 

Accounts with overdue balances are subject to a billing hold, which will prevent the student from modifying their schedule or receiving a transcript until the balance is resolved and the account is in good standing. Late fees on overdue balances are assessed monthly.


How does a payment plan work?

Payment plans break your balance into monthly installments with the first payment due the Friday of the first week of the term and the last payment due no later than the last week of the term. There is no set-up fee or interest applied to this plan.  A billing hold and late fee will be applied to all accounts not paid within 5 days of their scheduled payment date.


I have two holds – a transcript hold and a registration hold. What does this mean?

It means a billing hold has been placed on your account, due to an unpaid balance. Please review your Account Details and submit payment in full or establish a payment plan. Holds will be removed within 1-2 business days of receipt of payment.



TUITION REFUNDS


I receive financial aid and know that I am due a refund. When will the refund be issued to me?

Refunds are available within 14 days after The Chicago School has received your funding from the Department of Education. Financial aid is disbursed after the Add/Drop period. Funds will first be applied toward your balance and a credit will appear on your ledger in the amount that is to be refunded (credits will appear in parentheses). Per school policy, a refund will be issued to the bank account you indicated on your Direct Deposit Authorization form within 14 days after the credit has been applied to your ledger. If you have elected to receive your refund via paper check, a check will be issued within 14 days after funds have posted to your account.

Please monitor your student account through
MyChicagoSchool for the most up-to-date information. This process cannot be expedited for individual students, so please refrain from contacting the Student Accounts office to inquire.

 

How will my refund be issued to me?

 

If you elect to receive your refund via direct deposit into your bank account, then you will need to fill out the Direct Deposit Authorization form, which can be found on the Student Accounts eGo page. If we do not have a direct deposit form on file for you then a paper check will be issued.  The check will be mailed to you immediately and should arrive within 1-2 weeks. You may complete a Direct Deposit Authorization form at any time to receive future refunds via direct deposit.


How much is my refund?

To determine your refund amount, subtract your account balance from your scheduled financial aid for the term in question. Please verify your account balance is accurate. Courses added or dropped after the open schedule modification period may not yet be reflected in your account details when financial aid arrives.


What does a stipend mean on my student account on ePortal?

An ACH Stipend means your refund will be direct deposited to your bank account within one to three (1 to 3) business days.

A stipend associated with a check number means the refund will be issued via check.


What if I add or drop a class?

Students will be assessed the appropriate fees associated with each add or drop. If changes to your schedule are processed after your financial aid refund has been scheduled, you are responsible for any additional tuition or fees. Carrying an outstanding balance on your account as a result of adding or dropping a course may prevent you from obtaining transcripts or registering for future courses.

Refunds for dropped courses are issued on a tiered basis as explained in the Student Handbook. Please note that changes in your enrollment status may result in changes to your financial aid. Please review the Student Handbook for more information.


My refund seems to be smaller this semester than last. Why is this?

If this is your first year, you most likely had your $500 tuition deposit credited to your account in your first term/semester.  Also, you may be registered for more hours this term/semester than previous sessions, have experienced an increase in tuition and fees, or have received less financial aid this term/semester. Review your Account Details on ePortal. You may contact Student Accounts if you have further questions.

 

***The information referenced in this FAQ can be found in greater detail in The Chicago School Student Handbookhttp://catalog.thechicagoschool.edu/.


USING ePORTAL

Use ePortal to make payments, view your account balance, submit your Direct Deposit Authorization Form and more. 

How do I find out my account balance?
You can view your account balance by clicking “Account Information” under the “My Finances” menu on ePortal.  Above the Account Details section, you will see a line that says “Your balance for the selected enrollment.”  Your current balance will also be reflected on the last page of your Account Details.

 

To view the most recent changes to your ledger, please go to the last page of the Account Details tab.  Charges and credits are posted in chronological order.  Anything appearing in parentheses in the “Amount” column is a credit to your account.  An amount in parentheses in the “Balance” column indicates a refund may be due to you, provided no other charges are pending.


How do I make a payment?

Click “Make Payment Online” under the “My Finances” tab.  Accept the payment agreement and click “Continue.” Select a saved credit card from the drop-down menu or click “Add a Payment Method.”  Once you have selected the credit card you want to use, enter the card verification number and the payment amount.  Click or tab out of the Payment Amount box, then click “Pay.”

 


You will now see a link that says “Confirm Payment” in the lower right corner of the screen.  Click this ONCE. Clicking “Confirm Payment” twice or refreshing the page after this is clicked could result in your card being charged twice.

 

After your payment has been submitted successfully, you will see a receipt page, informing you the payment has been processed.  Your balance will also be updated to reflect the payment received.


How do I add or remove a credit card?

To add a credit card, click “Add a New Credit Card” in the top right of the “Payment Information” screen, then enter your card information and click “Save”. You can also remove old credit cards on the “Payment Information” page.


I clicked “Pay” and nothing happened. Was my payment processed?

No. Your payment will not be processed until after you have clicked “Confirm Payment.” If you are manually entering the payment amount, ePortal will need to refresh the page with the updated payment amount before the payment can be processed. Tabbing or clicking out of the payment box should prompt the screen to refresh.

 

Once you have seen the page refresh, try clicking “Pay” again. It should change to “Confirm Payment.”  Once you have confirmed, a message will pop up saying not to refresh or click pay again. A final page will load informing you that your payment has been processed. You will be able to see your balance updated in Account Details.


Why did I receive an “Authentication Error” message?

An authentication error means your payment could not be processed.  The card information may have been entered incorrectly or the card may have been declined. Double-check the card information and your available balance and try submitting the payment again.

 

Many financial institutions have a limit per day or per transaction on credit card purchases so you may need to either make several smaller payments or contact the credit card issuer to find out if the limit can be raised.  If none of these solutions work, it is possible we are experiencing issues with the ePortal server. Please e-mail Student Accounts with a detailed description of the issue.

I am experiencing another issue with ePortal. What should I do?
Please notify Student Accounts of any functionality issues you encounter with the My Finances section of ePortal.  Include a screenshot and a detailed description of the problem, including the OS and browser you are using.  We will investigate the issue and respond promptly.


 Military Benefits

Military Educational Benefits

The Chicago School is proud to provide support for military educational benefits at all locations.  


The three main programs are: Veterans Affairs Educational Benefit Programs, Tuition Assistance Programs, and an Online Student Military Discount. These programs are meant to be used in conjunction with Federal Student Aid to cover the cost of your tuition and fees. 

If you are affiliated with the military, it is imperative that you communicate with the VA or your branch of the military to understand how to maximize the use of your benefits. In addition, please be aware of our processes and procedures for handling your educational benefits as you plan to cover your tuition and fees.

Quick Links:

Veterans Affairs Educational Benefit Programs AFFAIRS EDUCATIONAL BENEFIT PROGRAMS

The Chicago School currently certifies the following VA educational benefit programs (subject to change):

Post-9/11 GI Bill (Ch.33). The Chicago School also participates in the Yellow Ribbon Program​, an extension of the Post-9/11 GI Bill. Eligible students are encouraged to complete the Yellow Ribbon Program Application

Montgomery GI Bill – Active Duty (Chapter 30)
The MGIB program provides up to 36 months of education benefits to those who have served on active duty.

Montgomery GI Bill – Selected Reserve (Chapter 1606)
The MGIB-SR program may be available to you if you are a member of the Selected Reserve.

Reserve Educational Assistance Program (Chapter 1607)
Education benefit program is designed to provide educational assistance to members of the Reserve components called or ordered to active duty in response to a war or national emergency.

Dependents' Educational Assistance Program (Chapter 35)
DEA provides education and training opportunities to eligible dependents of veterans who are permanently and totally disabled due to a service-related condition, or who died while on active duty or as a result of a service related condition.

Veterans' Educational Assistance Program (Chapter 32)
VEAP is available if you first entered active duty between January 1, 1977 and June 30, 1985 and you elected to make contributions from your military pay to participate in this education benefit program.

Vocational Rehabilitation (Chapter 31)
If you are interested or want to know your eligibility.


How to Receive VA Benefits
  1. Determine eligibility. Contact the Department of Veterans Affairs at 1-888-GIBILL1(442-4551) information is also available on the GI Bill website. The Education Case Manager will assist you in finding out for which programs you are eligible. The programs change frequently; therefore it is best to contact them directly. TCSPP does not determine eligibility for students. Once approved, you will receive a Certificate of Eligibility from the VA.
  2. Apply for Benefits. The Education Case Manager will let you know which forms you need to complete for your program or if you can, use the benefits website http://www.gibill.va.gov/
  3. Register for courses. TCSPP cannot certify your enrollment unless you are registered.
  4. Submit your Certificate of Eligibility and Enrollment Certification Request Form to Student Accounts department (if using TA benefits, see below).
  5. Receive payment. Follow the instructions of your program in order to receive payment. Please note: TCSPP does not process advance payments.

TUITION ASSISTANCE PROGRAMS 


Tuition Assistance Programs are offered by the Armed Forces to eligible members of the Army, Navy, Marines, Air Force, and Coast Guard. Please contact your branch of the armed forces to determine your eligibility and application process.

How to receive TA benefits

  1. Follow the instructions of your military branch to complete a TA voucher.
  2. Submit your TA voucher to the Student Accounts Office for processing.
  3. Tuition assistance forms must be received prior to the term start date.
  4. Submit payment for any outstanding balance
  5. Once The Chicago School receives the payment it will be applied to your student account. If a refund is due to you then it will be scheduled and you will be notified.
  6. Following the completion of your course, request an unofficial transcript or grade report from the Office of Student Services and submit to your grades based on your benefit’s procedures.

What is “Top-Up?”
Top Up is an additional benefit to supplement the tuition assistance programs. To be eligible for the Top-Up benefit, you must be approved for federal Tuition Assistance by a military branch and be eligible for MGIB-Active Duty benefits. Contact the VA to confirm your eligibility, submit your TA (see above) and complete the Enrollment Certification Form 

Student Responsibilities

  • Students are expected to update Student Accounts if any of the information on their VA Enrollment Certification form changes.
  • Students are expected to inform the VA Certifying Official when they add or drop courses, change their program, or change their address.
  • Students are responsible for payment of any remaining balances.

MILITARY AND VETERAN TUITION RATE

Military and Veteran Tuition Rate
Active duty personnel of the U.S. Military or National Guard and their spouses and dependents and Veterans of the U.S. Military or National Guard and their spouses and dependents may be eligible for the Military Tuition Rate. This rate has been established to support individuals who have dedicated themselves to serving in the United States armed forces.

Active duty personnel: A student should identify membership to one of the aforementioned categories at the time of application. The Military Tuition Rate is applied to future terms only and is not retroactive for current or prior terms. Military personnel must submit a copy of the most recent leave and earnings statement (LES) and a statement from the commanding officer on official letterhead. A student may be required to resubmit documentation annually.

Veterans: A student should identify membership to one of the aforementioned categories at the time of application. The Veteran Tuition Rate is applied to future terms only and is not retroactive for current or prior terms. A student receiving this benefit must submit a copy of the Veteran’s DD214.

A student utilizing the GI Bill must work closely with School Certifying Officials to make sure that all necessary documents are on file prior to the certification of enrollment with the Veterans Administration. TCSPP will certify enrollment each term unless otherwise notified.

The Military and Veteran Tuition Rate cannot be combined with other special tuition rates. Information on the Military and Veteran Tuition Rate is available from the Office of Financial Aid at 1-800-684-2890, option 1.

Military and Veteran Tuition Rate Application


FREQUENTLY ASKED QUESTIONS (FAQ)

Am I eligible for more than one educational benefit?
Working with the VA and the Education Service center for your branch of the military will help you determine which benefits to use when.

When will I get my payment?
The majority of benefit payments are made directly to students. Please contact the VA for more specifics.

Will I be certified as a half or full-time student?
See the “Full and Part-time Enrollment Status” section of the Student Handbook. To determine your status, look up your program name know the number of credits you are registered for each session (online-blended programs) or semester (on-campus programs).

When will certifications of enrollment be submitted to the VA?
Enrollment Certifications are mailed on the add/drop deadline of each session (online-blended programs) or semester (on-campus programs). For a list of add/drop deadlines, consult the Academic Calendar. Students will be notified via email when Enrollment Certifications are sent to the VA.

Will I receive benefits during the summer session or between the holidays?
Contact the VA to determine your eligibility to receive benefits during official school breaks, and inform Student Accounts if additional paperwork is required.

How long does it take to process my certification paperwork?
Your enrollment certification will be sent to the VA Regional Processing Center upon completion of the add/drop deadline. The volume of documentation they process is large and it can take up to six to eight weeks to process any new documentation that we send from our office. It is imperative that you send your Enrollment Certification Request form prior to this time in order to ensure a timely payment.

Am I eligible for the Illinois Veterans’ Grant
The Illinois Veteran’s Grant (IVG) is not available for students at The Chicago School because the school is a private institution. Currently, this grant is only available to students attending Illinois public universities.
CONTACT US

Student Accounts

Send a copy of your Certificate of Eligibility and a completed Request for Enrollment Certification Form to Student Accounts to begin the process:

Tamika M. Harding
Senior Student Accounts Advisor/School Certifying Official(SCO)

TCS Education System
Attn: Office of Student Accounts
350 North Orleans Street, Chicago, IL 60654
Phone: 800.684.2890 option 3
Fax: 312.488.6336
militarybenefits@thechicagoschool.edu

Contact the VA to obtain your Certificate of Eligibility or to ask the following questions:

  • What benefits am I eligible for?
  • When will I receive my benefits payments?
  • What is the amount of my benefits?

VA Education Call Center 
Toll-free number: 888.442.4551 
Websites: http://www.gibill.va.gov/ 


FORMS

Enrollment Certification Request Form
Yellow Ribbon Program Application
Request for Certificate of Eligibility 


ADDITIONAL RESOURCES

Military One Source
Ebenefits

 



Financial Aid

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 Financial Aid Main

Never has there been a more critical –or a more challenging-- time for deliberate and strategic career planning.  In times of economic uncertainty, possibly the best investment you can make is in your education, and in the professional credentials that can lay the groundwork for your future.

The time is right for you to pursue your dream, and we are here to help it happen. Financial aid is available and The Chicago School Financial Aid Office is committed to helping identify the opportunities, understand the options, and make the choices that are right for you.

While we feel certain that your degree will be worth every penny you spend, we want you to be prepared. Contact us, and let us help.


 Newsletter

Welcome the Financial Aid Newsletter! 

The financial aid department would like our newsletter to be used as a tool to keep you updated with federal regulations, deadlines and improvements within the department as well as different services offered by Financial Aid.

Our primary goal is to provide superior customer service to our students. We also want to educate you in areas regarding your financial aid, loan repayment, budgeting and any other topics that are of interest to you.

We hope that this newsletter will serve as a good resource for you and that you will continue to provide feedback so that we can continue to grow and provide the service you need. We have an excellent staff of Financial Aid Professionals that are looking forward to assisting you with any and all financial aid issues or questions. Please come see us, call, or e-mail , we are here for you.

Sincerely,

Lawrence McGhee
Financial Aid Director 


Please complete your Free Application for Federal Student Aid (FAFSA)  by visiting  www.fafsa.ed.gov. Our School Code is B07022.



Federal Student Loan Repayment Options

  • Standard Repayment Loan: You make payments for up to 10 years. Your monthly payments are higher than other plans but your total payments are less because you pay less interest.
  • Graduated Repayment Plan: Payments start out low and increase during the loan period.- usually every two years. This is a good option if your income is low when you graduate but will increase quickly.
  • Extended Repayment Plan: Allows you to stretch your repayment over a period of up to 25 years depending on your loan amount. To be eligible for this program you must have an outstanding balance of over $30000.
  • Income Based Repayment Plan: As your income increase or decrease so do your monthly payments. The amount of your payment is refigured every year based on your annual income, household size and loan amount.



 Mission

Mission

The Financial Aid department mission statement is to ensure that all eligible students receive financial aid while pursuing educational goals at TCS. Our office continues to make every effort possible to identify students’ needs and to advise students regarding financial aid. We are focused on providing excellent customer service and promoting financial aid literacy. We aim for our students to have a seamless financial aid experience while they attain a quality education.


 Financial Aid Tips

 
 
Grad school can be stressful enough.  Follow these tips on working with the financial aid department and avoid adding to the stress!

  1. Check your ePortal account often to view your financial transactions and read important messages from FA staff
  2. Familiarize yourself with the financial aid website for answers to frequent questions.
  3. Ask as many questions as you need until you understand the FA process
  4. Learn to budget your financial aid funds or ask for help if you need to learn how to arrange a personal budget.
  5. Adhere to important deadlines in order to avoid interruptions to your FA arrangements


 Comments/Suggestions

Have some feedback or suggetions for the Financial Aid department?

Tell us here